We want your business to grow with us, so we have put everything in place to ensure that you get the best out of your relationship with Origin. We provide support in all areas, including:
- Sales support
- Marketing support
- Technical support and aftercare
- Product training days
- OSS – Origin Sale Safe
Are you a commercial property developer looking for a complete turnkey service?Find out more
Welcome on board…
In your first few months with us, you’ll be supported by our Onboarding team, who will talk you through all the relevant processes, introduce you to the right people, show you our online quoting and ordering system and generally be there to provide an extra level of support to you.
You will have a dedicated salesperson, who knows your business and its aims, to better meet your needs and spot opportunities to increase your offering. Our team of Field Sales are on hand to provide support for your business plans, lead generation and growth. They will help you to meet your annual objectives with Origin.
You’ll also benefit from a committed customer services team, who will provide support on a daily basis, process orders and answer any queries you may have. Highly trained, they are able to deal with any special requirements you may have such as oversized doors, mid-rails and corner sets.
You are our priority and we are committed to supporting all of your business needs.
Over the years, Origin has invested significantly to develop a homeowner brand. Activities have included TV and press advertising as well as extensive digital and social advertising. By partnering with a well-recognised nationwide brand, not only does it bring more demand and make generating leads easier, but it also makes your offering more competitive.
As our trade partner, you’ll benefit from a dedicated partnership which is focused on helping your business to thrive.
With a dedicated team on hand, we offer comprehensive marketing support including:
- Extensive showroom design and point-of-sale support that allows you to advertise and showcase our partnership
- Marketing assist - campaign and lead generation support including radio and local newspaper advertising, billboards and drop card campaigns
- Digital campaign support - including PPC, paid for social media campaigns and website and social media support
- Dual branding opportunities
- Exhibition support
- Case study photography
- Access to an image library featuring a whole suite of pictures and logos for use on your websites and social media channels
Technical support and aftercare…
To ensure that your team and customers are getting exactly what they need, we have a library of technical support available online, from technical drawings to installation guides and spec files. For added reassurance, our dedicated customer service team is on hand to offer advice and support.
We offer training courses in the following areas:
- Installation – we offer on-site installation training for your fitting teams to ensure that products are fitted right first time, removing the need to return to site
- Product knowledge – learning the USP’s and technical specification
- Maximising business opportunities – to help you develop relationships and generate sales
- Using our online ordering system – get your quotes accurately and efficiently so you can provide a high level of service to your customers
OSS - Origin Sale Safe…
Our dedicated online quoting and ordering system, OSS, allows you to get quotes instantly – so you can build a completely bespoke project including a whole house of Origin Doors and Windows in as little as five minutes.
Because you can get prices instantly, there’s no delay in informing your customers, helping to improve conversion rates and overall customer satisfaction. Unlike off the shelf systems, OSS has been made with simplicity and ease of use in mind, to make your job easier so you can spend more time on your sales pipeline.
OSS differs from existing systems because it allows users to build whole customer projects, rather than quoting on individual products. Therefore, all the information on each customer is kept in one place, removing the need to have multiple orders/quotes pertaining to one customer. An unlimited number of doors/windows can be added, edited or removed at any time.
Returning customer preferences are saved, removing the need to search and re-enter this information each time. In addition, OSS allows users to work from templates - favourite colours, configurations and other specifications - based on order history, or they can build a project from scratch. Working from popular orders means customers can retrieve quotes quicker with less manual information having to be entered multiple times.
OSS offers an intelligent cascade system, meaning customers can change an overall project preference, such as colour, at the touch of a button, and it is reflected across all products. This removes the need edit every single product.
Here’s what you could benefit from:
OSS allows you to quickly quote, sell and close deals on an easy to use and flexible system. Whether your quote is for a whole house of Origin Windows or one set of Bi-fold Doors, OSS is simple to use, so you be able to do this quickly and get a price instantly.
Easy to make changes…
Has your customer changed their minds on functionality or colour? No problem. Whether you need to add, remove or change a product, OSS allows you to make amends at any stage. Seconds after making changes, you’ll receive a revised price that you can quickly communicate back to your customers. The cascade system will allow you to make the same changes across all products in your project at the click of a button.
Checked by our Customer Service Team…
As well as the standard basket check, a member of the Origin Customer Service Team reviews order confirmations to ensure all aspects of an order are correct and technically accurate – giving you complete confidence that your order is right and ready to progress.
Try OSS free today…
When you register for a trial account, you’ll be given access to explore the system and the opportunity to speak to an Origin Representative for a one-one-one walk-through. We’re confident that OSS can help your business grow. Try OSS today.
Research and Development…
Origin products are industry-leading, and we want to keep it that way. Our in-house R&D department work continuously to engineer and improve our products, so that you can offer only the best to your customers.
Because everything from design to manufacture and delivery is done in-house, changes and improvements can be implemented quickly, and we’ll always achieve a consistent high standard in production.
Our design priorities include performance aesthetics, security and ease of install – helping to increase your project turnover. We work closely with our partners and take trade feedback seriously, which is fed into the design cycle.
The benefit of having an in-house R&D department is that we can take that feedback and implement it quickly. As both a systems company and manufacturer, we are in complete control of the product from point of design all the way through to delivery.
Share our showroom…
We’ll not only help you to get the most out of your showroom, you’ll also be able to access, use and sell from the Origin showroom based in Buckinghamshire. A high-end retail space that features all our products, it’s a great sales tool to take advantage of, if you can.
If you’re not local and you have a customer who would like to see the Origin showroom, we can offer an appointment via Zoom. Alternatively, there’s lots of product information online, as well as a virtual showroom – so you have lots of different ways to share and sell the Origin range.